CITIZEN SATISFACTION QUESTIONNAIRE

Whereas the Directorate General of the Internal Security Forces seeks to develop relevant services and therefore ensure citizen’s satisfaction and tranquility, and in the scope of EU program executed in cooperation with the Ministry of Economy and Trade (Quality Control Department) that nominated the Department of Service and Operations at the Police of Beirut for ISO 9001 certificate, the ISF have adopted a questionnaire which is dedicated to the Operations Room at the Police of Beirut, and which aims at assessing performance (hotline service 112).


Date: 2017-11-19 Name of caller (optional):


Level of satisfaction: please check
Characteristics Under Evaluation for the operations Room hot line E
VG
G
F
U
Justify/enter Any Details
1. Speed of answering a call
2. Easiness to communicate-including attitude of the operator during the call conversation
3. Speed and effectivenessof services provided regarding the subject of call
4. General opinion of the performance


How to vote for the performance:

Excellent Very Good Good Fair Bad-Unacceptable


Other Remarks/Complaints:


In case you wish to be contacted for our response to a complaint, please provide contact information in the space below:

Phone (optional):          E-mail (optional):




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